Customer Service Representative

Who is Oatey?

Since 1916, Oatey has provided reliable, high-quality products for the residential and commercial plumbing industries. Our purpose is to deliver quality, build trust and improve lives.

The Oatey family of companies are Oatey, Cherne, Keeney, Quick Drain, Hercules, Dearborn, GF Thompson, William H. Harvey, Masters, Contact, Belanger, Lansas, and Durgo.

Our brands are synonymous with quality, integrity, and trust in the plumbing industry.

POSITION SUMMARY

The CSR I process orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Orders are handled through a variety of mechanisms from the time of entry through to shipment. The CSR I work in a team environment to accomplish Customer Service goals and objectives. Reports to Customer Service Supervisor.

Position Responsibilities

1. Enter, proof, and edit customer orders and back-orders according to published policies and procedures to ensure accurate pricing, shipping, and customized text instructions. 84%*
2. Record and process non-compliance issues through designated quality process. 1%
3. Respond to customer order inquiries received from a variety of channels. 5%
4. Coordinate problem resolution with internal partners and sales representative agencies. 5%
5. Other duties as assigned. 5%

*Essential Job Functions

Knowledge and Experience

Required
1. One (1) to three (3) years prior customer service experience.
2. Knowledge of commonly used customer service concepts, practices, and procedures.
3. Microsoft Office proficiency.
4. English language fluency in both oral and written form.
5. Good oral and written communications skills.

Preferred
•    LEAN process orientation.

Education and Certification:

Required
•    High School diploma or equivalent (GED) required.

Preferred
•    Undergraduate degree preferred

At Oatey we are committed to help our Associates grow their career. Apply today and grow with Oatey!

Why Oatey?

• At Oatey, our purpose has always been to deliver quality, build trust and improve lives.
• We value Collaboration, Integrity, Respect, Courage, Leadership, and Excellence above all else.
• We embrace diversity, equity, and inclusion - acknowledging, valuing, and leveraging the unique experiences and perspectives of our associates.
• Our vision is to continue to grow as a market leader, to enrich the lives of our Associates, and to foster an inclusive environment in every regard.
• Our purpose, mission, and vision are not possible without the right people, and we are committed to fostering an inclusive, engaging, and rewarding environment for our Associates.
• Oatey has a total rewards philosophy which encompasses compensation, benefits, work-life effectiveness, recognition, performance management, tuition reimbursement, mental health wellness, and talent development.

Equal Opportunity Employer

The Oatey family of companies are an equal opportunity employer committed to Diversity, Equity, and Inclusion. We recruit, employ, promote, and offer competitive pay for all jobs without regard to race, color, creed, religion, sex, age, national origin, disability, sexual orientation, or any other characteristic protected by law.